White Papers

Learn more about the value of an all-software, enterprise-class IP PBX through Sphere industry white papers.

Emergency Communications Preparedness - PPT

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E911 and Emergency Services

Critical Factors for IP Communications in Business

In today’s world, public safety and emergency preparedness are critical issues that no organization can afford to take for granted. As you consider your next enterprise telecommunications system, you need to assess the capabilities of these systems to enable and support your organization’s planning for emergency response and crisis management.

This document discusses critical aspects of E911 issues specific to enterprise PBX and VoIP environments, explores broader requirements for Emergency Telecommunications Services and emergency response planning, and recommends additional high priority and assured services capabilities to consider when evaluating enterprise telecommunications systems.

Pat Henkle, Director of Product Management, Sphere Communications

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Enterprise IP PBX Security

System Evaluation Across Multiple Levels

Security is a vital consideration when evaluating an enterprise IP telecommunications solution. Typically referred to as an IP PBX, though now encompassing much more than simply an IP version of a TDM-based PBX, these systems leverage the data network to reduce total cost of ownership and increase productivity for both end-users and systems administrators alike.

In addition to delivering business benefits, a voice-over-IP system may also become a new target for unauthorized or malicious users and must be secured against these threats. Fortunately, a high level of telecommunications security can be achieved without additional cost by deploying a voice-over-IP system which has been designed with robust security capabilities, has undergone rigorous security testing and is deployed on top of a network already protected by common and standard network security practices.

Co-Authors:

Andy Mercker, Director of Marketing, CISSP, Sphere Communications
Kurt Jacobs, Director of Strategic Alliances, Sphere Communications

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IP PBX for Service Oriented Architecture

Communications Web Services

Today’s business-savvy CIOs are exploring ways in which information technology can be better leveraged to improve the efficiency and productivity of the enterprise. In practice, CIOs are embracing the concepts of Service Oriented Architecture and rethinking how the different business systems in use within the enterprise can be designed to allow each system to leverage the benefits of any other system.

With the maturing of web service technology, complex business systems can now work together to deliver solutions in highly customized ways to end users. Increasingly, applications are adapting to the specific needs of users rather than users being forced to adapt to the available functionality of applications.

Sphere Communications Inc. has developed the next generation of IP PBX (Sphericall) as a business software system that is able to deliver a rich set of communications services to a host of other business applications within the context of a Service Oriented Architecture. Sphere’s web services offer the CIO the opportunity to rethink how the enterprise is architected and to establish communications as the essential fabric of the business.

Graeme Robinson, President, Sphere Communications

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